Five-Star Customer Satisfaction Program

Kensington Homes...how many times do we have to tell you we love you? Five would be nice!

When it comes to your satisfaction, we don't take "so-so" for an answer. Throughout your homebuying experience (and for some time after closing) we'll keep tabs on your happiness.

If there's any reason why you wouldn't award us with the highest rating for every item on any of our five surveys (listed below), we'll discuss your answer with you and do what it takes to earn your satisfaction.

	Sales Center Survey After you fill out a registration card at any Kensington Homes Sales Center, you'll be asked to rate our services, presentation, and overall quality.
	Sales Process Survey After your selections are made, you'll have a chance to review the sales experience provided by our sales team, design specialists and our facility.
	30-Day Homebuyer Satisfaction Survey 30 days after closing, this is your chance to provide feedback on the entire buying and home ownership experience to date, from the initial meeting, to the final walk-through, to the overall satisfaction of owning your new home.
	Warranty Service Survey A chance to provide feedback about the warranty service you received and the quality of any repair work that may have been completed.
	Annual Home Evaluation Survey A year after closing, you'll have a chance to express your level of overall satisfaction with your home and your entire Kensington Homes experience to date.